Privacy Policy

Effective Date: October 1, 2009

By using The Westin Kierland Resort & Spa web site, you agree to the following terms and conditions.

Privacy Guarantee
The Westin Kierland Resort & Spa respects your right to privacy. Any information you give us is held with the utmost care and security, and will not be used in a manner to which you have not consented. We will not sell, rent, or loan the identities or any other personal and identifiable information of visitors to this website to any third party.

Policies and Legal Notices
This website is operated by The Westin Kierland Resort & Spa under the web address The mailing address is 6902 E. Greenway Pkwy., Scottsdale, AZ 85254 USA.

All content included as part of this site, such as text, logos, graphics, images and icons, is the property of The Westin Kierland Resort & Spa and is protected by U.S. and international copyright and trademark laws. The compilation, collection, arrangement and assembly of all such content is the exclusive property of The Westin Kierland Resort & Spa and is protected by U.S. and international copyright laws. Any other use, such as reproducing, distributing or commercially exploiting such content and software, is strictly prohibited.

The Westin Kierland Resort & Spa takes no responsibility for the content or information contained on sites linked to or from this site. Entities wishing to establish a link to this site must request and receive written permission prior to implementing any link. Sites linking to this site without permission do not have any affiliation with The Westin Kierland Resort & Spa.

All information including rates found on this site are for reference only. While we make every effort to ensure the accuracy of information within this website, an occasional error may occur. We reserve the right to make corrections, and apologize for any inconvenience.

Contact Us:
If you would like to update your information, modify your communication preferences, have comments or questions regarding Starwood’s data privacy practices or if you do not want to receive marketing communications from The Westin Kierland Resort & Spa in the future, please contact us. Choose the most convenient method from the following:

by e-mail:

by telephone:

by writing to us at:
Starwood Preferred Guest Program
6902 E. Greenway Pkwy
Scottsdale, AZ 85254

We have not configured this website to collect any personal information from your computer when browsing this site. This means that, unless you voluntarily and knowingly provide us with personal information, we will not know your name, your email address, or any other information identifiable to you.

Data Collection
We will ask you for personally identifying information that allows us to contact you. Generally, this information is requested when you are ordering email updates, newsletters, and promotional information, and submitting comments, questions, or requests. Personal information requested by is limited to your first and last name, email address, and postal code, but may include other information when needed to fulfill a service or request you want us to fulfill.

Group Dynamic Information
We collect the following information:
? Click-stream data
? HTTP protocol elements
? User’s interaction with a page or resource
? HTTP cookies
? Flash cookies

This data is used for the following purposes:
? Completion and support of the current activity
? Website and system administration
? Research and development
? Anonymous user analysis
? Anonymous user profiling and decision-making

This data will be used by our agents and ourselves and is used to ensure servers are working correctly.

Internet Protocol (IP) Address:
An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user’s current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to any personal information about you.

The Westin Kierland Resort & Spa uses a technology called “cookies.” Cookies can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our site makes use of cookies. Cookies are used for the following purposes:
? Site administration
? Completing the user’s current activity
? Pseudonymous analysis
? Pseudonym-based decision-making

It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal profile on, make a reservation on or make a reservation via telephone and provide your email address, we will occasionally contact you via email and provide information about products and offerings that may be of interest to you. These communications will typically relate to special Westin Kierland Resort & Spa offers and promotions. If you would prefer not to receive such emails you may indicate so in your profile. In addition to your choice to opt-out of emails in your personal profile on, you are provided the opportunity to opt-out of future emails in every email message you receive.

We use a third-party email service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send an email related to The Westin Kierland Resort & Spa. Emails you receive do contain pixel tags (see description above) that help us to send the email in a format you can read, to allow us to track the aggregate number of emails read and to measure in aggregate if any of the links in the email were accessed. No other information is collected or used from pixel tags. Privacy Statement Changes
In the future, we may need to change the privacy statement for All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

California Privacy Rights

In accordance with California Senate Bill No. 27 (?S-27?), which became effective as of January 1, 2005, we are required to notify all California consumers of their right to request a California Information-Sharing Disclosure. Unless otherwise notified by you to do otherwise, we use all information in accordance with our Privacy Policy under which the information was collected. If you do not agree to any provision of this Privacy Policy, or any update or modification thereto, please do not use our website.

If you wish to request a California Information-Sharing Disclosure, you may do so by contacting us via the following means. In accordance with S-27, we are only able to respond to requests of California consumers who contact us at one of the designated addresses listed in the “Contact Us” section above.

Dispute Resolution/How to Contact Us
If you have any questions about this privacy statement or privacy concerns please send an email to

Terms and Conditions for Use
This web site and the related web sites contained herein (collectively, the “Site”) make available information on hotels and resorts owned, managed and franchised by Starwood Hotels & Resorts Worldwide, Inc. and/or its subsidiaries and affiliates (collectively, “Starwood”). By accessing and utilizing this Site, you agree to be bound by the following terms and conditions, so please carefully read this section before proceeding. Starwood reserves the right to change, modify, add or remove portions of these terms at any time and make changes to the products and programs described in the Site at any time and without notice or liability. Please check periodically for changes. Your continued use and/or access to this Site following changes to this policy and/or conditions will mean that you accept those changes.

Personal and Noncommercial Use Limitation: This Site is for your personal, noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or service found on or obtained from the Site (collectively, “Starwood Information”); provided that you may download, reproduce, and retransmit Starwood Information solely for non-commercial purposes within your organization. With the exception of the foregoing limited authorization, no license or right in any copyright of Starwood or any other party is granted or conferred to you.

The site is provided on an “as is” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability, fitness for a particular purpose, or non-infringement, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. IN NO EVENT SHALL STARWOOD, ITS AGENTS, REPRESENTATIVES OR LICENSORS be liable for any LOSS OR INJURY OR ANY damages, either direct, indirect, punitive, special, incidental, consequential or otherwise, resulting from, or in any way connected to, the use of this site OR ANY STARWOOD INFORMATION, in each case regardless of whether such damages are based on contract, tort, strict liability, or those other theories of liability. Some jurisdictions do not allow the exclusion of implied warranties or consequential or incidental damages, so portions of the above-referenced exclusions may not directly apply to you. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST STARWOOD, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SITE OR ANY OTHER STARWOOD INFORMATION.

Copyright and Proprietary Rights Information:
The Site may contain technical inaccuracies or typographical errors or omissions. Starwood reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.

This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Starwood and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Starwood and/or other parties is granted to or conferred upon you. Reproduction or storage of materials obtained from this site is subject to the U.S. Copyright Act of 1976, Title 17 U.S.C. Starwood, Westin, Sheraton, Four Points, The Luxury Collection, St. Regis and W Hotels, and other Starwood logos and product and service names are trademarks of Starwood . Any reproduction or use of any of the contents of this site without the express written consent of Starwood. is prohibited.

Linked Web Sites: Starwood does not review or monitor any web sites linked to the Site and is not responsible for the content of any such linked web sites. Your linking to such web sites is at your sole risk. We cannot be held responsible for the information, products, or services obtain on such other sites and will not be liable for any damages arising from your access to such sites. Any links to other sites are provided merely for the convenience of the users to this Site and the inclusion of these links does not imply an endorsement of the linked sites or the content therein. In addition, you agree not to link your web sites or any other third party web site to the Site without the express prior written consent of Starwood. Starwood reserves the right, at any time, for any reason not prohibited by law, to deny permission to anyone to link a web site to the Site.

Governing Law: Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with, the laws of the State of New York applicable to contracts entered into and to be performed entirely within the State of New York. No Unlawful or Prohibited Use. As a condition of your use of the Site, you warrant to Starwood that you will not use the Site for a purpose that is unlawful or prohibited by these terms, conditions, and notices.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Starwood as a result of this agreement or use of the Site. Any rights not expressly granted to you herein are expressly reserved by Starwood.